Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/202793 
Year of Publication: 
2019
Series/Report no.: 
IZA Discussion Papers No. 12447
Publisher: 
Institute of Labor Economics (IZA), Bonn
Abstract: 
This paper examines a training intervention aimed at boosting leadership and communication skills among employees of a large Latin American retailer. The identification exploits an experimental design in the context of a difference-in-difference strategy. Using longitudinal information obtained from the firm and two skills surveys, we document large positive effects of the training on store- and individual- level productivity. The intervention was more effective in boosting leadership than communication skills. Spillovers from trained managers to untrained sales representatives also contribute to the main effects. Our findings confirm the possibility of increasing productivity through training targeting critical soft-skills.
Subjects: 
socio-emotional skills
training
productivity
experiments with firms
JEL: 
C93
J24
M53
O15
Document Type: 
Working Paper

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