Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/274605 
Year of Publication: 
2023
Series/Report no.: 
Working Paper No. 6/2023
Publisher: 
Örebro University School of Business, Örebro
Abstract: 
We examine the implementation of digital time tracking in home care services in Swedish municipalities. Our study combines original survey data with external measures of quality and costs, allowing us to examine both the perceived and estimated effects of time tracking. According to the responding managers, time tracking has led to improvements in quality and reductions in costs. However, the estimated effects suggest that these managerial perceptions may need to be revised. We found that quality is unaffected or reduced while costs have increased due to the implementation of time tracking.
Subjects: 
Elderly care
Management accounting
Employee monitoring
Digitalization
Public sector productivity
JEL: 
H42
H45
L33
Document Type: 
Working Paper

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