Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/289402 
Year of Publication: 
2022
Citation: 
[Journal:] Cogent Business & Management [ISSN:] 2331-1975 [Volume:] 9 [Issue:] 1 [Article No.:] 2154102 [Year:] 2022 [Pages:] 1-17
Publisher: 
Taylor & Francis, Abingdon
Abstract: 
The purpose of this study is to examine the influence of innovation diffusion theory (IDT), perceived risk, customer awareness, and religiosity on customer intention in Islamic bank mobile banking (m-banking). This study examines 219 Islamic bank customers who accepted Islamic banking at various times. The PLS-SEM technique was used to evaluate data from 219 respondents with the assistance of Smart PLS 3.0. The data processing results show that compatibility, complexity, observability, awareness, and religiosity affect the intention to adopt mobile banking. Meanwhile, relative advantage, trialability, and perceived risk do not affect customers' intention to adopt m-banking. Religiosity has the greatest influence on customer intention in adopting m-banking compared to compatibility, observability, and awareness. As a result of these findings, Islamic banks must adhere to Islamic values when creating mobile banking technologies. Additionally, Islamic banks must continue to innovate to maintain a competitive advantage and mitigate risks associated with mobile banking.
Subjects: 
religiosity
Islamic bank
perceived risk
awareness
innovation diffusion theory
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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