Browsing All of EconStor by Author Nel, Deon
Showing results 1 to 5 of 5
Year of Publication | Title | Author(s) |
1990 | Business ethics: Should the punishment fit the crime? | Pitt, Leyland F.; Watson, Richard T.; Nel, Deon |
1992 | The influence of demographic variables on service quality perceptions in three selected service industries | Boshoff, Christo; Nel, Deon |
1994 | The relative influence of service quality dimensions on perceptions of service quality in the banking industry | Boshoff, Christo; Mels, Gerhard; Nel, Deon |
1997 | An empirical assessment of the extended service quality model | Nel, Deon; Boshoff, Christo; Mels, Gerhard |
1997 | The SERVQUAL instrument: Reliability and validity in South Africa | Nel, Deon; Pitt, Leyland F.; Berthon, Pierre R. |