Browsing All of EconStor by Author Terblanche, N. S.
Showing results 1 to 10 of 10
Year of Publication | Title | Author(s) |
2001 | Measuring customer satisfaction with the controllable elements of the in-store shopping experience | Terblanche, N. S.; Boshoff, C. |
2001 | Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study | Terblanche, N. S.; Boshoff, C. |
2004 | The in-store shopping experience: A comparative study of supermarket and clothing store customers | Terblanche, N. S.; Boshoff, C. |
2005 | Offline/online brand element transmutation and tangible/intangible product characteristics within various South African retail brand categories: An exploratory study | Kruger, H.; Fourie, L. C.H.; Terblanche, N. S. |
2006 | A generic instrument to measure customer satisfaction with the controllable elements of the in-store shopping experience | Terblanche, N. S.; Boshoff, C. |
2006 | The relationship between a satisfactory in-store shopping experience and retailer loyalty | Terblanche, N. S.; Boshoff, C. |
2006 | An application of the American customer satisfaction index (ACSI) in the South African motor vehicle industry | Terblanche, N. S. |
2010 | Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry | Terblanche, N. S.; Boshoff, C. |
2013 | Building long-term marketing relationships: New perspectives on B2B financial services | Theron, E.; Terblanche, N. S.; Boshoff, C. |
2013 | HIV/Aids fear appeal advertisements directed at different market segments: Some considerations for corporate sponsors and NPO's | Terblanche-Smit, M.; Terblanche, N. S. |