Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/188438 
Year of Publication: 
2010
Citation: 
[Journal:] Journal of Industrial Engineering and Management (JIEM) [ISSN:] 2013-0953 [Volume:] 3 [Issue:] 3 [Publisher:] OmniaScience [Place:] Barcelona [Year:] 2010 [Pages:] 561-575
Publisher: 
OmniaScience, Barcelona
Abstract: 
An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee's socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management. Based on the findings, implications for companies are discussed and further research is suggested.
Subjects: 
empowerment
knowledgeable workers
front-line employees
hotel industry
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc Logo
Document Type: 
Article

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