Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/188465 
Erscheinungsjahr: 
2011
Quellenangabe: 
[Journal:] Journal of Industrial Engineering and Management (JIEM) [ISSN:] 2013-0953 [Volume:] 4 [Issue:] 3 [Publisher:] OmniaScience [Place:] Barcelona [Year:] 2011 [Pages:] 481-503
Verlag: 
OmniaScience, Barcelona
Zusammenfassung: 
Purpose: The purpose of this study is to design a responsive network for after-sale services of high-tech products. Design/methodology/approach: Analytic Hierarchy Process (AHP) and weighted max-min approach are integrated to solve a fuzzy goal programming model. Findings: Uncertainty is an important characteristic of reverse logistics networks, and the level of uncertainty increases with the decrease of the products' life-cycle. Research limitations/implications: Some of the objective functions of our model are simplified to deal with non-linearities. Practical implications: Designing after-sale services networks for high-tech products is an overwhelming task, especially when the external environment is characterized by high levels of uncertainty and dynamism. This study presents a comprehensive modeling approach to simplify this task. Originality/value: Consideration of multiple objectives is rare in reverse logistics network design literature. Although the number of multi-objective reverse logistics network design studies has been increasing in recent years, the last two objective of our model is unique to this research area.
Schlagwörter: 
after-sale services
reserve logistics
AHP
weighted max-min approach
fuzzy goal-programming
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