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Erscheinungsjahr: 
2019
Schriftenreihe/Nr.: 
AGDI Working Paper No. WP/19/091
Verlag: 
African Governance and Development Institute (AGDI), Yaoundé
Zusammenfassung: 
Applying the conservation of resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five- and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study. Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation.
Schlagwörter: 
supervisor incivility
cynicism
self-efficacy
job embeddedness
Nigeria
JEL: 
D23
E71
M12
O55
Dokumentart: 
Working Paper

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