Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/238457 
Year of Publication: 
2020
Series/Report no.: 
ADBI Working Paper Series No. 1100
Publisher: 
Asian Development Bank Institute (ADBI), Tokyo
Abstract: 
Financial services in Thailand are undergoing rapid transformation. The adoption of digital payments has been growing at an exponential rate, thanks to various collaborative initiatives between the public and private sectors, as well as competition between financial services providers themselves. In the future, with mobile banking penetration reaching a critical level, competition for digital savings and borrowing products is also expected to be fierce. Although financial technology (FinTech) is expected to promote financial inclusion, and encourage better financial literacy, many challenges remain. This paper first reviews the results from the Thai Households Financial Access and Literacy Survey, a bi-annual survey conducted by the National Statistical Office, in collaboration with the Bank of Thailand, which reflect the current stage of financial inclusion and financial literacy in Thailand, as well as potential areas for improvement. A conceptual framework of the connections between FinTech, financial behavior, and financial knowledge and attitude, is then presented, to reflect the various feedback loops that policies could be used to address. The paper then reviews a three-pronged strategy aimed to promote FinTech, financial inclusion, and financial literacy in Thailand: (1) development of interoperable infrastructures that are key foundations of a digital economy; (2) introduction of supportive laws and regulations that help foster FinTech innovations and; (3) promotion of financial literacy at various fronts for people at various stage of life. The preliminary results of the three-pronged strategy for the provision of financial services, financial behavior, and financial literacy are then discussed. The paper concludes by presenting insights and key learning drawn from the Thai experience, which could also be useful for policy makers in other jurisdictions.
Subjects: 
fintech
financial literacy
digital payments
Thailand
JEL: 
G32
G53
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Working Paper

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