Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/239699 
Year of Publication: 
2012
Citation: 
[Journal:] Administrative Sciences [ISSN:] 2076-3387 [Volume:] 2 [Issue:] 1 [Publisher:] MDPI [Place:] Basel [Year:] 2012 [Pages:] 63-81
Publisher: 
MDPI, Basel
Abstract: 
The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA's leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
Subjects: 
e-government
knowledge management
leadership strategic planning
customer and market focus
The Malcolm Baldrige National Quality Award
MBNQA
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
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