Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/275509 
Year of Publication: 
2023
Citation: 
[Journal:] Administrative Sciences [ISSN:] 2076-3387 [Volume:] 13 [Issue:] 2 [Article No.:] 44 [Year:] 2023 [Pages:] 1-17
Publisher: 
MDPI, Basel
Abstract: 
Digitalisation has changed society, and, as a result, public administrations are required to undergo significant changes to satisfy emergent societal needs. These changes impact all areas of the public sector, including the development and provision of digital services, the design of processes, and the development of policy. To implement the digital strategies and transformation requirements, public administrations must rethink the competences that their workforce as well as the external stakeholders may need. To understand how one nation implements its digital strategy and upskills its civil servants, we conducted a qualitative analysis of 41 Austrian expert interviews. The research shows that different stakeholders require a variety of competences to participate in the digital transformation of its processes and services. The results demonstrate the high level of diversity and the need for a holistic approach to tackle the complexity of the digital public sector, where leadership plays the most important role. In addition, the study shows that the use of competence frameworks for measurement and monitoring needs to be adapted to the local context.
Subjects: 
Austria
competences
digital transformation
public administrations
qualitative research
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Appears in Collections:

Files in This Item:
File
Size





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.