Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/290506 
Year of Publication: 
2021
Citation: 
[Journal:] Naše gospodarstvo / Our Economy [ISSN:] 2385-8052 [Volume:] 67 [Issue:] 4 [Year:] 2021 [Pages:] 86-95
Publisher: 
Sciendo, Warsaw
Abstract: 
To date, research on intellectual capital (IC) in tourism has dealt with the supply-side view. This study continues the research into IC and develops a new perspective dealing with the demand side of IC in the accommodation industry, focusing on young consumers. On the theoretical ground, the study adapts the supply-side IC indicators to the demand-side perspective. A convenience sampling approach is used, and data was collected from 150 students representing the youth market. Exploratory factor analysis (EFA) is used to identify the dimensions of human, customer and structural capital of the accommodation industry for the youth market. Five dimensions of IC perceived by the youth market are identified: "Employee attitudes towards work" and "Employee qualification" constitute human capital; "Connectedness with guests" and "Accommodation reputation and image" represent customer capital, and "Structural knowledge" reflects structural capital for youth in the accommodation industry.
Subjects: 
intellectual capital
accommodation industry
demand-side
youthmarket
Slovenia
JEL: 
F23
F62
J11
N35
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Article

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