Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/294698 
Year of Publication: 
2023
Citation: 
[Journal:] Cogent Business & Management [ISSN:] 2331-1975 [Volume:] 10 [Issue:] 3 [Article No.:] 2273601 [Year:] 2023 [Pages:] 1-17
Publisher: 
Taylor & Francis, Abingdon
Abstract: 
Given the extensive utilisation of social media, brands have grown increasingly dependent on it to build brand equity. As a result, acquiring specific capabilities in the realm of digital marketing has become a necessity. This research aims to investigate the essence of Social Media Marketing Capabilities (SMMC) and assess the forecasting of its capability on Consumer-Based Brand Equity using qualitative and quantitative research methods. The results demonstrate that the ability to post and interact on social media positively correlates with consumer-based brand equity. Conversely, the monitoring capabilities of social media marketing (SMM) did not establish a significant association with Consumer-Based Brand Equity. These findings have important implications for marketing, branding, and community management professionals who can leverage these insights to optimise their social media strategies and maximise their returns by focusing on enhancing specific SMM capabilities.
Subjects: 
brand image
capabilities theory
consumer-based brand equity
digital marketing
Social Media Marketing Capabilities (SMMC)
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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