Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/299788 
Year of Publication: 
2024
Series/Report no.: 
GLO Discussion Paper No. 1452
Publisher: 
Global Labor Organization (GLO), Essen
Abstract: 
Extant literature documents a relationship between human resource management (HRM) practices and performance, but the mechanisms underlying this relationship are still not well understood. We develop a theoretical framework of the HRM-performance relationship fusing an employment systems approach with human capital theory and articulating the mechanisms and temporal pathways linking HRM bundles and service quality. We use a unique and large panel dataset from the English social care sector to test our framework. The results highlight the significant role of collective human capital and voluntary turnover in the dynamic relationship between bundles of HRM practices and service quality.
Subjects: 
Human Capital
HR Management
Firm Performance
Turnover
Training
JEL: 
J24
M12
L25
J63
M53
Document Type: 
Working Paper

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