Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/299788 
Erscheinungsjahr: 
2024
Schriftenreihe/Nr.: 
GLO Discussion Paper No. 1452
Verlag: 
Global Labor Organization (GLO), Essen
Zusammenfassung: 
Extant literature documents a relationship between human resource management (HRM) practices and performance, but the mechanisms underlying this relationship are still not well understood. We develop a theoretical framework of the HRM-performance relationship fusing an employment systems approach with human capital theory and articulating the mechanisms and temporal pathways linking HRM bundles and service quality. We use a unique and large panel dataset from the English social care sector to test our framework. The results highlight the significant role of collective human capital and voluntary turnover in the dynamic relationship between bundles of HRM practices and service quality.
Schlagwörter: 
Human Capital
HR Management
Firm Performance
Turnover
Training
JEL: 
J24
M12
L25
J63
M53
Dokumentart: 
Working Paper

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